Associate Level Material Appendix D E-mail Etiquette Read the following e-mails. For each e-mail: * Describe any content and formatting errors found. * Determine if the content is appropriate for a workplace setting. If it is, explain why. If not, identify the errors made and rewrite the e-mail, to be appropriate. E-mail OneTo: TomSubject line: Talent ReallocationTom,This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone and Lorenzo Torres.
As we discussed yesterday, their performances are not on par with those of other employees in the accounting department; interventions with these employees have not been successful in helping them improve their performance. Let’s plan to meet with them individually in the conference room between 3:00 and 4:00 p. m. Thanks,Andrea| Responses to questions 1 and 2. * There are no errors with the formatting or content in this email. The writer is conveying bad news to someone in charge and does so in a professional manner keeping the email short and to the point. The content is appropriate for a workplace setting, it describes facts and leaves out any personal opinion or bias. | Rewrite e-mail if necessaryE-mail OneTo: Subject line: | E-mail TwoTo: ManagerSubject line: doc u wantedDear Manager,Attached to this e-mail is the doc you wanted with the info on that lake project. I hope everything in it is str8 and the way U want it!!!! BTW, did you see Last Comic Standing last night? I was totally ROFL at the bald dude!! :-} * B Cool,Employee X| Responses to questions 1 and 2 * This email is all wrong.
The format and content are both inappropriate for a business setting. The language and content are of that of friends instead of business. * Slang and informal abbreviations that are usually used in text or the internet generation have no place in a business setting. | Rewrite e-mail if necessaryE-mail TwoTo: (Managers Name)Subject line: Requested Documents(Managers name),Attached are the documents you requested. Thank you(Employees name) | | E-mail ThreeTo: Cubicle NeighborSubject line: COURTESYDear Cubicle Neighbor,I really do not appreciate it when you talk loudly on the phone.
It is hard for me to think straight and get my work done. YOU ARE NOT MORE IMPORTANT THAN ANYONE ELSE AROUND HERE!!!!! You should be more considerate of the fact that we are in an open workspace. THANKS for what I assume will be an improvement that is NEEDED. Your neighbor| Responses to questions 1 and 2 * The content and formatting errors in the email include inappropriate use of capitalization, excessive punctuation and direct and insulting language. The writer should consider writing in a non-threatening, neutral manner to achieve the intended goal. The content is not appropriate for a business setting, the capitalization and exclamationportray yelling and offensive language, these characteristics need to be omitted. | Rewrite e-mail if necessaryE-mail ThreeTo: Cubicle NeighborSubject line: RequestCubicle Neighbor,I am writing to request you speak more quietly as it is distracting. Thank you for your time. (Neighbors name)| E-mail FourTo: All company employeesSubject line: URGENT—Your reply needed TODAYEmployees,About 25% of you have not let me know whether or not you plan to attend the company cookout Saturday.
We have to provide the caterer with a final number TODAY, so I need those of you who have not let me know to e-mail me ASAP and tell me if you are coming and how many family members you are bringing. This is urgent, so please don’t delay in responding. Thanks,CarolDirector| Responses to questions 1 and 2 * The formatting of this email needs minor adjustments, however the content could be adjusted to better suit a superior addressing employees. The sense of urgency could be portrayed without insulting or offensive language. There are minor errors that could be adjusted to make this email more appropriate for a business setting including the fact that this is not an urgent matter pertaining to the company. | Rewrite e-mail if necessaryE-mail FourTo: All company EmployeesSubject line: Company cookout SaturdayEmployees,The caterer for the company cookout is requesting a total head count today. If you do not respondyou will be considered a no-show, so please do so if you have not already. Thank you,Carol|